Refund & Cancellation Policy

Last updated: July 19, 2026

      The short version: if your paid question is not answered within the 2-hour deadline, our system refunds you 100% automatically — no emails, no support tickets. The amount reflects in your account within 5–7 business days.
    

1. Automatic Refund Guarantee (Paid Questions)

When you pay for a question, the assigned tutor must deliver a complete solution within the answer deadline (currently 2 hours).
If the deadline passes without an accepted solution, our system automatically initiates a full refund of the amount you paid — you do not need to contact us.
Refunds are processed to your original payment method via our payment gateway and typically reflect within 5–7 business days, depending on your bank.

2. Rejected Answers

If a tutor submits an answer and you reject it as incomplete or incorrect, the question returns to the tutor for correction within the original guarantee. If no acceptable solution is delivered, the automatic refund applies as above.

3. Cancellations Before Payment

Posting a question costs nothing — you pay only after a tutor accepts it.
If you choose not to pay within the payment window (currently 15 minutes), the request simply lapses. No amount is charged, so no refund is needed.
Once payment is completed and a tutor is working on your question, the order cannot be cancelled — you are covered instead by the automatic refund guarantee above.

4. Browse Library Purchases — Non-Refundable

Answers unlocked from the Browse Library are delivered instantly and in full at the moment of purchase. Because the complete content is accessible immediately, Library purchases are final and non-refundable. Please use the free preview of the question before unlocking.

5. Failed or Duplicate Payments

If money was deducted but your question does not show as paid (e.g. a network failure), the payment usually auto-reverses by your bank within 5–7 business days. If a duplicate charge occurs for the same question, we refund the duplicate. Contact us with the transaction details if anything looks wrong.

6. How to Reach Us About a Refund

Automatic refunds need no action from you. For anything unusual — a refund not received after 7 business days, a duplicate charge, or a payment dispute — contact us via the Contact page with your registered email and transaction/order ID. We respond within 2 business days.